Customer Service Retention Specialist (Sales)
Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role.
The Company
We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,
The Role:
We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you!
Key Responsibilities
Customer Retention: Contact existing customers to discuss their renewals,
Offering retention solutions
Identify opportunities to maintain long-term relationships.
Appointment Booking
Schedule Sales appointments efficiently for both inbound and outbound enquiries,
Ensuring a smooth handover to the sales team.
Arranging renewals with existing customers
Live Chat Management: Proactively engage with customers via live chat,
Responding to sales enquiries with speed accuracy and professionalism.
Conduct Follow up calls and communications to ensure customer satisfaction post sale.
£12.24 an hour, plus bonus (£25,467, OTE £35,000) Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week)
Start date ASAP
The Individual
Previous experience in customer service or sales ideally within a contact centre environment
Excellent communications Skills – verbal and written
Customer first approach
Highly organised with ability to manage multiple priorities,
Comfortable working in a fast-paced environment
Results-oriented with a proven history of meeting or exceeding sales targets.
Experience handling objections and turning dissatisfied customers into loyal ones
Empathetic
Persuasive and results driven,
Objection handling
Conflict resolution/negotiation,
Attention to detail.
Capable of working independently as well as collaboratively within a team.
Proficient in using CRM software
Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.
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