About the Role
There are 3 roles available on a part time basis for 30, 26 or 36 hours, with the shift patterns below:
* Shift pattern 1 for 30 hours per week: Monday 12:30 – 18:30; Tuesday 12:30 – 18:30; Wednesday 08:00 – 14:00; Thursday 08:00 – 14:00; Friday 12:30 – 18:30
* Shift Pattern 2 for 26 hours per week: Monday 08:00 – 13:30; Wednesday 08:00 – 13:30; Thursday 08:00 – 13:30; Friday 08:00 – 18:30 (includes 1 hour unpaid lunch break)
* Shift Pattern 3 for 36 hours: Monday 08:00 – 18:30 (includes 1 hour unpaid lunch break); Tuesday 08:00 – 13:00; Wednesday 12:30 – 18:30; Thursday 12:30 – 18:30; Friday 08:00 – 18:30 (includes 1 hour unpaid lunch break)
You will be responsible for:
* Answering the telephone.
* Managing the Patch's (online triage) request.
* Dealing with all enquiries from patients attending the surgery.
* Booking and cancelling appointments.
* Booking in patients arriving for appointments.
* Dealing with non-clinical enquiries regarding prescriptions.
* Recording home visit requests.
* Tidying up waiting area and clinicians’ rooms.
* Filing of notes, correspondence, results etc.
* Taking results via the telephone from hospitals.
* Telephoning patients with results / scans etc., at the doctor’s request.
* Telephoning patients when necessary.
* Attending staff practice meetings.
* Chaperoning for patients when necessary.
* Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence.
About the Candidate
You must be a team player with excellent communication skills, telephone manner and have the ability to work under pressure. You will have the following skills / ability:
* Strong inter-personal and prioritisation skills.
* Committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.
* Plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the practice.
* Engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.
* General Practice and SystmOne experience is preferable.
About Us
Longfield Medical Centre is a semi rural training practice with a rapidly growing list size, currently caring for over 16,500 patients, with anticipation of growth to continue over the next few years. For further information please contact Danielle Poole -
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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