Overview
The Princess Cruises Outbound Senior Personal Cruise Advisor is accountable for meeting individual sales targets by proactively working to secure bookings from assigned guest leads. As a trusted expert in our product, you will provide existing and new-to-brand guests with tailored recommendations and customised cruise packages, consistently delivering against all sales‑related targets and contributing to the overall business success.
Responsibilities
* Proactively contact leads through outbound dialing and email to develop relationships and generate sales.
* Ensure all opportunities to maximise revenue are utilised through upgrades, cross‑selling and additional products/services.
* Demonstrate a strong understanding of current commercial focuses, campaigns and programme launches and proactively market these to your assigned leads.
* Maintain excellent product and brand knowledge to aid the close of a sale.
* Contribute feedback on the success of campaigns and programme launches, suggest new initiatives to secure more sales and share guest sentiment.
* Process credit/debit card transactions confidentially and accurately.
* Establish, manage, own and develop relationships with all assigned guest leads, both past and new-to-brand, to generate repeat bookings.
* Support guests with amendments to their reservations and advise on any questions via email, inbound and outbound calls.
* Confidently handle challenging situations, proactively owning and resolving any issues and complaints.
Qualifications
* Proactive Sales and service experience in a customer‑focused environment.
* Proven success in achieving sales targets.
* Excellent relationship management skills.
* A high level of attention to detail and accuracy.
Ideal Candidate
* Professionalism – be ready for work, courteous to colleagues, and protect customer information.
* Positive attitude.
* Organisation skills.
* Team collaboration.
* Motivation and drive to reach personal and team goals.
Requirements & Working Conditions
This role is classified as CUK12 and is available on a full‑time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office. First six weeks of training run Monday to Friday 9:00 to 18:00. Average working hours are 37.5 per week. You will be required to work shifts between Monday‑Friday 8:30 am‑6 pm and 1 in 5 Saturdays 9 am‑5 pm.
Benefits
* Employee discounted cruising plus Friends and Family offers.
* Recognition scheme with prizes and awards.
* Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
* Extensive learning and development opportunities.
* Employee‑led networks.
* Company‑paid Health Cash Plan and health assessment.
* Discounted retail and leisure via discounts portal.
* Minimum 25 days leave, bank holiday allowance and holiday trading scheme, Aida.
* HAP Alaska‑Yukon.
* Employer: Carnival Corporation & plc.
* Subsidiaries: Holland America Line, Carnival Cruise Line, Carnival UK, Costa, Princess, Seabourn.
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