Salary: £50,000 - 70,000 per year Requirements: Proven hands-on experience in an office-based IT support role. Familiarity with ServiceNow or similar ticketing systems. Knowledge of laptop builds, device provisioning, and infrastructure support. Comfortable working independently and managing varied support needs. Responsibilities: Act as client liaison for all Digital Technology related requests from staff. Provide onsite technical support across hardware, software, and engineering applications. Configure, deploy, maintain, troubleshoot, and support workstations, laptops, printers, mobile devices, and other equipment. Solve problems associated with hardware, software, and services, classifying their level, priority, and nature. Respond to, document, and resolve service tickets in a timely manner. Document procedures, standards, and best-practice configurations. Follow ITIL/Service Management policies and procedures. Assist the software asset management team with applications maintenance. Technologies: Hardware Support ITIL Mobile ServiceNow Cloud Network Office 365 Security Windows More: At Arup, we are a collective of designers, consultants, and experts dedicated to sustainable development, offering the chance to collaborate on ambitious projects. Our commitment to an inclusive, dynamic workplace sets us apart, and we pride ourselves on fostering environments where everyone can thrive. We are seeking an IT Support Specialist for a part-time contract in Nottingham, where you will help drive technology solutions that make a meaningful impact for our clients and communities. last updated 11 week of 2026