Job Title: Housing and Welfare Officer; Location: Walsall (Hybrid - 2 days per week office duty); Duration: 3 months; Hours: 37 per week; Rate: £25 per hour (umbrella); IR35: Inside IR35; Start Date: ASAP
About the Role
We are seeking an experienced Housing and Welfare Officer to join Walsall Council on a temporary assignment. This is a vital role supporting residents with housing, welfare and benefits-related matters, ensuring services are delivered efficiently and with empathy.
Key Responsibilities
* Provide advice and support on housing and welfare issues.
* Assist service users with applications, assessments, and tenancy-related matters.
* Liaise with internal teams, external partners, and landlords to resolve issues effectively.
* Ensure compliance with relevant legislation and council policies.
* Maintain accurate records and case notes in line with data protection standards.
About You
* Previous experience in housing, welfare, or benefits-related services is essential.
* Strong communication and interpersonal skills.
* Ability to manage a varied caseload under pressure.
* Knowledge of housing legislation and welfare policy.
* IT literate with good organisational skills.
Application Process
* Selection will take place via interview (Face-to-Face or MS Teams).
* Please ensure CVs are unbranded before submission.
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