We’re looking for a proactive and highly organised Administrator & Account Support professional to join a friendly and fast-paced team in Godalming. This is a varied, hands-on role where you’ll play a key part in keeping things running smoothly behind the scenes, supporting clients, coordinating staff and ensuring we deliver top-notch service every day.
If you thrive in a busy environment, enjoy being the go-to person, and love a good spreadsheet, we’d love to hear from you!
Key Responsibilities:
* Be the first point of contact for clients via phone and email, offering a professional and friendly experience.
* Log support tickets in our system and ensure they’re accurately categorised.
* Keep clients updated on ticket progress, chasing and escalating where needed.
* Resolve queries efficiently or direct them to the relevant team.
* Organise monthly site visits, confirming dates with clients.
* Coordinate ad-hoc visits and manage calendar bookings.
* Maintain clear communication
* Manage orders—from sourcing products to coordinating delivery.
* Create purchase orders in Xero and update internal records.
* Book in stock upon arrival and raise work tickets for configuration or dispatch.
* Handle inbound sales inquiries and direct leads to the appropriate team.
* Arrange client meetings with sales representatives.
* Keep client records up-to-date and assist with general account admin.
* Order office supplies (tea, coffee, stationery—you keep the place running!).
* Manage courier bookings, deliveries and collections with Royal Mail and others.
* Help ensure the office remains a tidy, welcoming and well-stocked workspace.
Skills & Experience:
* A confident communicator who’s comfortable juggling multiple tasks.
* Highly organised, with strong attention to detail and time management.
* Comfortable using Microsoft Office and other common business systems.
What’s in It for You?
* A friendly, close-knit team environment where your input really matters.
* Room to grow—with training and development encouraged at every level.
* Flexible working options, where possible.
* The chance to be part of a thriving and forward-thinking business.
If you’re a confident multitasker who loves getting stuck in and making things happen, this could be the perfect role for you.
Apply now and be part of a team that values your ideas, your energy, and your dedication.
Would you like to discuss this job further?
Speak to our recruitment advisors: 01483 414719
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