Company Description
Cavan Bakery, located in Walton-On-Thames, is a renowned artisan bakery that has been baking fresh bread, cakes, and pastries since 1929. We also supply our products to our chain of shops and various wholesale customers across London and the Home Counties. With nearly 100 years of craft heritage, we are dedicated to providing great tasting food and excellent customer service while constantly innovating to stay relevant in the contemporary artisan bakery scene.
Summary of Role
The Area Manager drives sales growth and customer satisfaction across multiple Cavan Bakery stores. Responsible for coaching Store Managers, ensuring operational excellence, and delivering consistently positive customer experiences.
Responsibilities
● Oversee sales performance across multiple stores, ensuring targets and growth objectives are met
● Coach and develop Store Managers to maximise sales and deliver excellent customer experiences
● Ensure compliance with food safety, hygiene, and health & safety standards across all stores
● Analyse KPIs, sales reports, and customer feedback to identify improvement opportunities
● Implement initiatives to enhance in-store sales and loyalty programs
● Resolve escalated customer issues and operational challenges
● Maintain brand standards and promote a customer-first culture
● Oversee and manage all in-store maintenance, ensuring issues are identified, reported, and resolved promptly
● Manage rotas effectively, including holiday approvals and absence management to ensure appropriate staffing levels
Skills Required
● Experience managing multiple retail locations with a focus on sales growth
● Strong leadership and coaching skills with a customer-focused mindset
● Knowledge of food safety, hygiene, and health & safety compliance preffered
● Analytical skills to monitor and improve commercial performance
● Ability to inspire teams and drive a high-performance, customer-first culture
Perks & Benefits
● Free on-site parking for convenience
● Regular team social events
● Cycle to Work scheme
● Daily bread allowance to enjoy our products
● 50% staff discount across all Cavan Bakery products
● Workplace pension scheme
● A complimentary box of cakes to celebrate your birthday
● Free lunch provided during your shift
● 24/7 Employee Assistance Programme offering confidential advice and support