Overview
Be the Heart of the Pub. Be the Leader of the Community.
Are you a passionate hospitality leader who loves great pubs, great people, and great events?
We’re looking for an experienced Pub Operations Manager to take the helm of our busy, high‑quality pub — combining fantastic food and drink with an exciting live events calendar.
This is a hands‑on leadership role for someone who thrives in a fast‑paced environment, inspires teams, and delivers exceptional guest experiences every day.
What You’ll Be Doing
As our Pub Operations Manager, you’ll take ownership of:
* Guest Experience
* Making every guest feel welcome, seen, and valued
* Leading service standards that reflect our brand and personality
* Handling guest feedback with confidence and care
* Leadership
* Coaching and motivating your team, including the Deputy Manager and Supervisors
* Driving a positive, high‑performance culture
* Recruiting, training, and developing future talent
* Live Events & Entertainment
* Planning and delivering a vibrant calendar of events: live music, quizzes, sports screenings, and more
* Managing performers, suppliers, and community partners
* Ensuring every event boosts revenue, footfall, and guest satisfaction
* Full responsibility for the pub’s P&L
* Hitting GP, labour, and revenue targets
* Leading weekly reporting, forecasting, and budgeting
* Driving sales through great experiences, upselling, and smart promotions
* Operations & Cellar Management
* Maintaining outstanding beer quality and cellar standards
* Overseeing stock control, POS systems, deliveries, and compliance
* Ensuring a clean, safe, and well‑maintained pub environment
What We’re Looking For
* Proven management experience in pubs or high‑volume hospitality
* Strong people leadership skills
* Financially confident with good commercial awareness
* Experience managing events or entertainment (advantageous)
* A natural host with great energy, personality, and communication skills
What You’ll Get
* A key leadership role with real autonomy
* Opportunities for growth and development
* The chance to shape a thriving pub and its events programme
* A supportive, guest‑focused working culture
Equal Opportunity Employer
Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. At Langdale, we cherish diversity. We\'re committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.
Benefits
* Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
* Get fit for free with complimentary access to our Fitness and Leisure Facilities.
* Get fed for free with meals available in our staff canteen.
* Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
* Get a bonus of up to £300.00 with our Refer a Friend scheme.
* Get Support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
* Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel, and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere Cruises, and B&Q Trade.
* Get Security after 6 months of service; enhanced Sick Pay and Life Cover up to twice your salary.
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