Meraki Talent is partnering with a prestigious Investment Management firm, looking for a Client Services Operations Exec to support with improving service quality, streamlining processes between Operations and Front Office departments. My client is looking for someone who has previously worked in Financial Services and can take ownership of operational processing between Front Office and the Ops team. You will have experience reviewing processes and implementing proactive change to benefit SLA. This role is a 12month fixed term contract initially. Client Services Responsibilities:
1. Acting as the go to expert for Operations Service Management issues own them, resolve them, and improve them.
2. Coordinating cross-team collaboration to tackle complex service challenges and driving lasting improvements.
3. Communicating known issues, planned changes, and service updates to key stakeholders, proactively and clearly.
4. Building impactful Service Management Dashboards that tell the real story.
5. Identifying training needs and delivering insights that level up our frontline teams and wider ops engagement.
6. Leading stakeholder meetings to review SLAs, KPIs, trends, and opportunities for enhancement.
7. Supporting and influencing projects that shape the future of service delivery always keeping SLAs and client experience top of mind.
8. Working closely with Risk, ...