The world is yours with Meli
Discover a boundless path at Meli, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family
About Meli White House Hotel NW1 3UP
Meli White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regents Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regents Park underground stations are all within a 5-minute walk.
Hotel discounts | Health cashback plan | Meals on duty | Pension scheme | Loyalty rewards and referral bonuses | And much more!
Lead with confidence. Deliver excellence.
Main Purpose of the Role:
To provide an exceptional sense of welcome and customer service to all guests by overseeing the luggage and porterage team, assisting with luggage handling, transport coordination, and guest deliveriesensuring all interactions follow hotel standards, safety protocols, and professional phraseology.
Responsibilities will include, but are not limited to:
Lead and supervise the team of Luggage Porters and Doormen, ensuring a warm welcome for all guests and smooth coordination of guest arrivals and departures.
Carry, store, and deliver guest luggage safely and securely in accordance with SOPs.
Coordinate guest transportation requests in collaboration with the Desk Concierge Team, following standard procedures and professional language.
Manage departmental Health & Safety on a daily basis, promoting safe work practices and attending mandatory training (e.g., Fire Safety, Statutory Compliance).
Assist in planning, organizing, and monitoring daily operations to ensure departmental efficiency and alignment with hotel strategy.
Manage break schedules and ensure adequate departmental coverage at all times.
Uphold professional communicationwritten and verbalacross guests, team members, and departments.
Handle guest complaints with professionalism, speed, and discretion, ensuring swift resolution aligned with hotel standards.
Maintain and update the departmental Shift Handover Book, ensuring continuity and clarity in operations.
Be fully conversant with the hotels facilities, promotions, and services to assist and inform guests accurately.
Ensure all SOPs, code of conduct, and hotel policies (including disciplinary and grievance procedures) are fully understood and upheld by the team.
What Were Looking For:
Previous experience in a porterage or concierge role, ideally in a luxury or 4/5-star hospitality setting.
Strong leadership and organizational skills with a hands-on approach.
Excellent communication and guest service skills.
Knowledge of hotel Health & Safety standards and operational procedures.
Ability to lift and move heavy luggage safely.
Calm, courteous, and professional demeanour under pressure.
Flexibility to work varied shifts, including weekends and holidays.
Why Join Us?
At Melia White House, you'll be part of a supportive and dynamic team, with opportunities to grow your career while delivering outstanding guest experiences. Youll play a key role in maintaining our signature standards and leading a high-performing team in one of our most exclusive spaces.
Because belonging to the great Meli family is being VIP
Holidays:28 days holiday including 8 public holidays
Contributory pension scheme
Refer a friend bonus:£500 (subject to successfully completed 6 months probation)
Discounted dental and health cover with HSF
Great discounts with Melia Hotels Worldwide:(Friends & families discounts)
Personal Development:programs designed to support your career right from the start, with unlimited access to online learning platform
Awards and Recognition Programs:Joina culture of recognition and reward, with loyalty bonuses and referral incentives
Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
High street discounts:with Perks at Work
Meals on duty, Payday Parties and Laundry
At Meli we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.
At Meli Hotels International, we are committed toequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment toequality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.
If you want to be Very Inspiring People, follow us on:
INSTAGRAMTIKTOKLINKEDININDEEDGLASSDOOR
AMRT1_UKCT