Job details
Job reference REQ05287. Date posted 16/04/2026. Application closing date 01/05/2026. Location: Neath Civic Centre. Salary: £27,694.00 - £31,022.00 per annum. Package: Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 22.4% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities. Contractual hours: 37. Basis: Full time. Job category/type: Social Care.
Job Title: Compliance and Business Officer
Location of post: Neath Civic Centre, Neath, SA11 3QZ
Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.
About the role
We are currently seeking an organised, proactive and people‑focused individual to join West Glamorgan Shared Lives as a Compliance and Business Officer.
West Glamorgan Shared Lives is a regulated service supporting adults to live fulfilling, meaningful lives within their communities across Neath Port Talbot and Swansea. We work closely with Shared Lives Carers, social workers and partner organisations to deliver safe, person‑centred support built on strong relationships and high‑quality practice.
Our team is committed to quality, safeguarding and continuous improvement. We are proud of our collaborative culture, where staff are trusted to use their judgement, contribute ideas and help shape how the service develops. This is a role where your work will be visible, valued and connected directly to positive outcomes for people.
As a Compliance and Business Officer, you will play a central role in keeping the service running efficiently, compliantly and inspection‑ready. You will provide regulatory oversight, business management support and line management to the Business Support Officer, working closely with the WGSL Manager to strengthen systems, processes and service quality.
This is not a background administrative role. It is a position with real influence, where you will help shape how the service operates and continues to improve.
Responsibilities
* Coordinating compliance activity with Care Inspectorate Wales (CIW) requirements
* Maintaining accurate records, trackers and audit information
* Line managing and supporting the Business Support Officer
* Managing and triaging incoming enquiries and referrals
* Preparing reports, data and information for inspections and reviews
* Working closely with carers, social workers and colleagues to support safe service delivery
About you
Do you have:
* Experience of working in a regulated, process‑driven or administrative environment
* Supervisory or line‑management experience
* Excellent organisational and time‑management skills
* Strong written and verbal communication skills
* Experience of working with a wide range of stakeholders
* The ability to work calmly and professionally in a busy environment
* GCSE Maths and English (grade C or above) or equivalent
* NVQ Level 3 in Business and Administration (or equivalent experience), or willingness to work towards this within two years
Preferred experience
* Compliance Officer
* Business Support Officer
* Service Administrator / Senior Administrator
* Quality or Performance Support roles
Benefits
We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
* Hybrid working (in some roles) and flexible working schemes to improve your work life balance
* Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
* Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
* Access discounted gym membership with Celtic Leisure
* Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
* Purchase a new car through Tusker salary sacrifice scheme
* Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group
DBS requirements
This post is subject to an enhanced with adult barred list DBS disclosure.
Welsh Language Requirements
Welsh Language skills are not required.
Additional Information
Applications may be submitted in Welsh; applications submitted in Welsh will not be treated less favourably than an application submitted in English.
We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview.
We are committed to providing training opportunities and the professional development of all our employees.
We look forward to welcoming you to Team NPT.
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