Senior Support Worker – Residential Home
The Senior Support Worker in our Residential Home will lead, motivate, and manage a team of Support Workers, ensuring the delivery of high-quality, person‑centred care to individuals with ongoing care needs for a variety of conditions including mental health needs and/or physical disabilities living in the home. This role involves overseeing day‑to‑day operations, ensuring compliance with regulatory standards, and working closely with Residents to support their independence, personal goals, and well‑being.
Key Responsibilities
Leadership and Staff Management
* Lead and supervise a team of Support Workers, ensuring they are motivated, well‑trained, and supported in their roles.
* Induction and support of new colleagues.
* Conduct regular team meetings, supervisions, and appraisals to monitor staff performance and professional development.
* Manage staff rotas, ensuring adequate staffing levels to meet Residents' needs.
* Lead by example in providing high standards of support and care, ensuring staff follow policies, procedures, and best practices.
Referral Management
* Resident’s pre‑assessments and follow up.
Person‑Centred Support
* Ensure that all care and support delivered is person‑centred, promoting the independence, dignity, and choice of individuals.
* Develop, implement, and review support plans and risk assessments in collaboration with Residents, families, and other professionals.
* Support Residents in achieving their personal goals, whether related to health, employment, education, or social activities.
* Assist Residents in managing their daily living tasks, such as budgeting, cooking, personal care, and household tasks, as needed.
Compliance and Quality Assurance
* Ensure compliance with all relevant legal, regulatory, and organisational standards (e.g., CQC, health & safety).
* Monitor the quality of care being provided through regular audits, spot checks, and feedback from Residents and families.
* Maintain accurate records and documentation, including care plans, incident reports, risk assessments, and medication logs.
* As medication champion, ensure medications are available, ordered and delivered in a timely manner. Conduct audits, competencies and manage investigations into any medication errors/near misses, followed by lessons learned.
* Identify and manage risks, ensuring appropriate measures are in place to safeguard Residents and staff.
Communication and Collaboration
* Serve as the main point of contact for families, external agencies, and health professionals, ensuring effective communication and collaboration.
* Liaise with local authorities and other service providers to facilitate the smooth delivery of services and support.
* Work closely with the Service Lead to ensure the service meets its contractual obligations and performance targets.
* Advocate for Residents' rights and choices, ensuring their voices are heard in all decision‑making processes.
Training and Development
* Identify training needs for the team and ensure all staff have up‑to‑date training, including safeguarding, medication administration, and health and safety.
* Provide on‑the‑job coaching and mentoring to new and existing staff, promoting continuous improvement.
* Support staff in developing the skills needed to deliver high‑quality, individualised care.
Crisis Management and Problem Solving
* Provide hands‑on support in the event of emergencies or challenging situations, offering guidance to staff and Residents.
* Be responsible for handling incidents such as medical emergencies, safeguarding concerns, or behavioural crises, ensuring prompt action and reporting.
* Maintain calm and professional demeanour in high‑pressure situations, ensuring the safety and well‑being of all.
Administration and Essential Duties
* Printing of monthly paperwork.
* Filing and archiving.
Skills, Experience, and Qualifications
Required Skills
* Strong leadership and team management skills, with experience in supervising or managing staff.
* Excellent communication and interpersonal skills, with the ability to build relationships with Residents, families, and professionals.
* Knowledge of person‑centred care, safeguarding, and relevant legislation (e.g., the Mental Capacity Act, Health & Safety).
* Ability to work flexibly, manage multiple priorities, and respond to the changing needs of the service.
* Previous experience working in a care setting or with individuals with complex needs, physical impairments or mental health conditions.
* Experience in conducting risk assessments and developing care plans.
* Proven track record in handling incidents and crisis situations.
Qualifications
* NVQ Level 3 in Health and Social Care (or equivalent) – Required.
* NVQ Level 5 in Leadership and Management (or willingness to work towards) – Desirable.
* Relevant training in safeguarding, medication administration, first aid, and relevant conditions.
Personal Attributes
* Compassionate, empathetic, and committed to improving the quality of life for individuals with support needs.
* Strong organisational skills and attention to detail, with the ability to work autonomously and as part of a team.
* Proactive and solution‑oriented, with a positive attitude toward challenges.
* Patient, calm, and resilient, particularly when dealing with challenging behaviours or complex needs.
Working Conditions
* The role involves working in a residential environment, which may include unsociable hours (e.g., evenings, weekends) based on Residents' needs.
* The Senior Carer may be required to provide hands‑on support with personal care, mobility, or other physical tasks.
* On‑call duties will be required to respond to emergencies or staff queries outside regular working hours.
Key Performance Indicators (KPIs)
* High levels of service user satisfaction and positive outcomes.
* Low incidents of complaints or safeguarding issues.
* Timely completion of care plans, risk assessments, and audits.
* Strong staff retention and low sickness/absence rates.
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