We are looking for a dedicated Call Handler to become part of our Customer Support team. The successful candidate will be responsible for managing a high volume of inbound calls, ensuring all customer queries are dealt with efficiently and professionally. Client Details Our client is a well-established, client service business. They have built a strong reputation for delivering high-quality service to their clients and are recognised across the region for their dedication to their work. The company headquarters are located near Tonbridge. Description Managing high volumes of inbound calls Resolving customer queries in a professional manner Maintaining accurate and up-to-date customer records Working collaboratively with team members to achieve targets Escalating complex issues to the relevant department Ensuring quality service standards are upheld Contributing to team meetings and training sessions Adhering to company policies and procedures Profile A successful Call Handler should have: A positive attitude and excellent communication skills Proven ability to handle high volumes of calls Strong problem-solving skills and the ability to resolve issues promptly Excellent organisational skills and attention to detail Ability to work well in a team and contribute to its success Experience in a call handler position or a customer service role Job Offer Opportunity for a bonus based on performance Generous holiday leave A positive and supportive company culture