Overview
Customer Service Team Leader at Paddy Power supporting our retail shops with welcoming, high-quality service and hospitality. You will engage warmly with every visitor, promote our online and retail products, and help ensure an outstanding experience for customers in-store.
Responsibilities
* Assist customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions.
* Maintain excellent shop presentation to create an inviting atmosphere.
* Take on shop operations in the absence of the Shop Manager to ensure smooth daily functioning.
* Adapt to different situations while remaining customer-focused.
* Perform social responsibility duties by adhering to established guidelines and regulations.
* Host customers in-store, cross-sell retail and online products and services, clearly answer customer queries, and inform customers about current promotions.
How you’ll do it
Exceed customer expectations by building effective relationships and creating a warm, positive environment that customers enjoy. Focus on clear communication and delivering excellent hospitality in the retail betting environment.
Qualifications
* Proactive and motivated with a drive to achieve results and meet shop goals and targets.
* Full training provided if you have not worked in the betting industry before; attitude matters.
What we offer
* Competitive salary with pay increases after probation or milestones.
* Performance bonuses and promotional rewards.
* Annual and quarterly rewards.
* Flexible work patterns.
* Family leave (adoptive, parental, and wedding leave).
* Company Sharesave Scheme (discount on Flutter Shares).
* Life cover and company pension.
* Company Sick Pay.
* Birthday leave and Employee Assistance Programme (including up to 6 free counselling sessions).
* Financial wellbeing platform – NUDGE.
* Company social events and employee discounts.
Values
Customer First, Always | Change The Game | Win Together | Free To Be Me. These values guide our decisions and how we work at Paddy Power.
Equal Opportunity
We’re working to be an inclusive employer and encourage people from all backgrounds to apply. You don’t have to meet all the requirements listed to apply. If you need adjustments to make this role work for you, let us know and we’ll discuss accommodations.
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