Recruitment & Compliance Administrator
8 month FTC – Occasional Saturday work as part of the shift rota. Location: Doncaster.
We believe anyone can improve their home to make life better. We equip our stores, people and entire business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Recruitment & Compliance Administrator and you’ll be a big part of this.
Overview
£26,000 + Pension + Private Healthcare + ShareSave + 6.6 weeks holiday + Hybrid Working (4 days per week in the office/1 WFH)
Role Purpose
Ultimately to keep our customers safe and our work legal by maintaining accurate information in the IT systems used by installations, ensuring accurate vendor information is held and that relevant processes are carried out to ensure B&Q only uses compliant vendors in their customers’ homes.
Responsibilities
* Accurately maintain the compliance database.
* Support store colleagues with onboarding quality installers, including contributing to installer inductions.
* Process recruitment packs for installers, liaising with Installer, Stores, Finance and Vendor teams to ensure all documentation received meets B&Q requirements.
* Validate compliance and set up new installation vendors.
* Track, monitor and report on audit findings by external parties.
* Receive and respond to queries from installers and colleagues relating to compliance matters.
* Achieve key objectives.
* Run exception reports and distribute them to ensure customer safety.
* Proactively monitor installer quality using feedback from NPS surveys and support colleagues.
* Review, interpret and present customer and installer data to understand root causes and improve quality.
* Utilise data to explore and suggest process improvements.
* Perform other duties from time to time as reasonably required.
* Adhere to all policies and procedures relevant to the role.
Key Business Relationships
Internal
* Store colleagues
* Installation support colleagues
* Invoicing and Payment team
* Store Support Office (Commercial, Supply Chain, QA)
* Installers
* Finance
External
* Installers
* Industry bodies
* Competent Persons Schemes
* Gas Safe Register
Qualifications
* Knowledge of the installation service industry preferred.
* Knowledge of kitchen, bathroom and bedroom installations and products preferred.
* Working knowledge of MS Office applications.
* Excellent attention to detail, numerical and data entry skills.
* Methodical and logical thinker.
* Confident communicator.
* Resilient under pressure.
* Flexible working with rota’d Saturdays and Bank Holidays.
What's in it for me?
As part of a great team you’ll be valued for who you are. B&Q is committed to making the business more diverse and representative of the communities we serve, ensuring everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Our comprehensive benefits package includes an award‑winning pension scheme, bonuses, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and more.
To support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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