* Operations Manager / Business Operations Manager / Office Operations Manager
* Dartford
* Up to £65,000 plus package
* Office-Based
* Genuine Long-Term Leadership Opportunity
Eligo are representing a growing Electronic Fire & Security business seeking an experienced Operations Manager to oversee the internal operational functions of the business and become the key office-based operational lead. Working closely alongside the Operations Director and central support team, this position will effectively operate as the internal “Number 2” within the business, responsible for ensuring the office, support functions, workflow and operational coordination run smoothly day-to-day.
The Operations Director remains responsible for all field delivery, engineers and site operations.
This role focuses on leading the central support side of the business across operations, coordination, administration, workflow and commercial support functions.
Key Responsibilities:
• Scheduling and engineer coordination
• Office operations and workflow management
• Quotations and quote follow-up
• Customer communication and support
• HR coordination and administration
• Finance oversight and reporting
• Team coordination and delegation
• Process improvement and operational support
The Ideal Candidate:
This role would suit someone who enjoys being office-based, operationally hands-on and heavily involved in the day-to-day running of a business. You may currently be working as a:
• Operations Manager
• Business Operations Manager
• Office Operations Manager
• Service Operations Manager
• Contracts Manager
• Operations & Support Manager
• Senior Office Manager ready for progression
Candidates from the following sectors are particularly relevant:
• Electronic Fire & Security
• HVAC
• Facilities Management
• Building Services / M&E
• Lift Maintenance
• Utilities
• Other service-led engineering environments
What We’re Looking For:
• Strong organisational and operational capability
• Experience coordinating engineers, workflow or service operations
• Commercial awareness and customer-focused mindset
• Calm under pressure and able to manage multiple priorities
• Hands-on approach with an ownership mentality
• Leadership potential and ambition to progress
This is not a highly corporate environment and we are not expecting someone to have covered every single responsibility previously. The successful individual will likely be someone who has naturally broadened their responsibilities over time within an SME business through trust, capability and operational instinct.
The Opportunity:
This is a genuine long-term opportunity to become a highly influential part of a growing business.
You will work closely with senior leadership, help shape operational structure and processes, and have the opportunity to grow into a senior operational leadership position over time. For the right person, this role can genuinely go places.
For a confidential discussion, please get in touch.