Your newpany
A market leading business servicespany is looking to recruit a high calibre credit controller to join their fast‑paced finance team and play a key role in reducing overdue debt and improving cash flow.
Your new role
1. Outbound collections calls to customers, handling a very high volume of daily dials to secure immediate payment of outstanding balances.
2. Taking payments over the phone quickly, accurately, and securely while delivering a professional customer experience.
3. Negotiating payment using strongmunication skills to meet daily and weekly cash collection targets.
4. Handling inbound calls from customers with questions about payments, arrears, or account issues, resolving queries to encourage prompt settlement.
5. Sending follow‑up emails such as statements, reminders, and copy invoices immediately after calls.
6. Agreeing short‑term payment plans when needed and ensuring they are followed through.
7. Updating CRM/finance systems in real time with call notes, oues, and payment activity.
8. Prioritising accounts based on ageing and risk to maximise collections.
9. Working to KPIs in a fast‑moving, target‑driven environment while maintaining accuracy and attention to detail.
10. Escalatingplex cases where appropriate while owning day‑to‑day collection activity.
11. Balancing firmness with great service to achieve positive oues for both the business and the customer.
What you'll need to succeed
12. Someone who thrives in a high‑volume phone‑based role.
13. Confident, persuasivemunication skills.
14. A target‑driven mindset with strong attention to detail.
15. Ability to stay calm, professional, and customer‑focused.
16. Experience in collections & credit control.
What you'll get in return
You’ll be part of a supportive, energetic team where your work has a direct impact on business performance.Hybrid & flexible working options.