Are you a people-focused leader who thrives in a safety-critical, high-performance environment? Do you have the confidence to lead from the front, influence culture, and bring out the very best in others? Join Govia Thameslink Railway (GTR) as a Driver Manager and play a vital role in shaping the future of our operational workforce.
The Opportunity: As a Driver Manager, you'll lead and manage a designated group of drivers, ensuring the highest standards of safety, performance, and customer service are consistently delivered. You'll be a visible, trusted, and respected leader - someone who motivates, supports, and challenges their team to perform at their best. This is a hands‑on leadership role where people management, safety leadership, and operational excellence come together to deliver outstanding service to our customers.
Responsibilities
* Creating a first‑class customer service culture that raises professionalism and enhances the on‑board experience.
* Driving employee engagement and performance, ensuring fair, consistent application of attendance, performance, disciplinary, and grievance procedures.
* Leading a high‑performing, customer‑focused driver team that delivers safe, reliable, and revenue‑maximising services.
* Using data, insight, and risk‑based decision making to continuously improve safety, performance, and customer outcomes; maintain effective control of driver safety performance using chain of care and performance management processes.
* Conduct regular briefings and performance reviews, ensuring standards and targets are met.
* Review accident and incident trends with drivers, taking action where required.
* Implement recommendations arising from investigations and inquiries within your remit.
* Work collaboratively with Network Rail and enforcing authorities during formal investigations.
* Support Competence Development Managers to maintain and develop driver competence, including route and traction knowledge.
* Provide on‑call cover as part of a rota, acting as first‑line response when required.
Qualifications
* A confident, credible people manager with experience in a safety‑critical or operational environment.
* Passionate about coaching, engagement, and performance improvement.
* Calm under pressure, fair in approach, and confident handling complex people matters.
* Committed to delivering excellent customer service through strong leadership and high standards.
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