Overview
Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting‑edge ideas, best‑in‑class products and solutions, and unparalleled access to capital and liquidity.
Role Overview
The Project Manager, Regulatory & Site Operations (C13) will provide critical support to the Banking Delegate in navigating the complex and highly accountable landscapes of the SMF24 (UK Senior Manager Certification Regime) and PCF49 (Irish Individual Accountability Framework/SEAR) forums. The role is essential for ensuring robust regulatory compliance, mitigating personal accountability risks, and enabling the delegate to maintain a strategic focus on core banking objectives. Additionally, this position will oversee the efficient management and operations of the London site, contributing to overall operational resilience and local compliance.
Key Responsibilities
* Provide regulatory forum support and compliance for SMF24 & PCF49.
* Collect, consolidate, and analyze diverse information from banking units to support the Banking Delegate’s participation in regulatory forums.
* Prepare, draft, and finalize high‑quality summary slides, presentations, and comprehensive reports for regulatory submissions and governance forums.
* Track all action items, decisions, and follow‑ups arising from regulatory forums, ensuring timely completion and status updates to the Banking Delegate.
* Assist in managing and coordinating escalations and incident reporting to relevant forums and stakeholders.
* Act as a central point of contact for information flow, facilitating effective communication between the Banking Delegate, internal teams, and other forum participants.
* Manage and oversee the day‑to‑day operations of the London site, ensuring efficient functioning and adherence to internal policies and local regulations.
* Coordinate with support functions (e.g., facilities, IT, HR) to ensure optimal resource allocation and maintenance of the site’s infrastructure.
* Ensure the London site’s operations comply with all relevant local laws, regulations, and internal policies.
* Proactively identify, address, and resolve operational issues affecting the London site, minimizing disruptions.
* Assist in monitoring key operational metrics and risks related to regulatory engagements and site operations.
* Identify and implement efficiencies in reporting, forum preparation processes, and site operational workflows.
* Support the Banking Delegate in documenting and tracking risk mitigation strategies, critical for demonstrating accountability under SMCR and IAF/SEAR.
Qualifications
* Education: Bachelor’s degree in Business Administration, Finance, Project Management, or a related field. Master’s degree preferred.
* Experience:
o Significant experience in project management, business analysis, or operational roles within the financial services industry.
o Proven experience in a highly regulated environment, with exposure to UK and/or EU financial regulatory frameworks (e.g., SMCR, IAF/SEAR).
o Demonstrated experience in supporting senior leadership in complex, high‑stakes environments.
o Experience in site management or operational oversight is highly desirable.
* Skills:
o Exceptional organizational skills with a keen eye for detail and accuracy.
o Strong analytical and problem‑solving abilities.
o Excellent written and verbal communication skills, with the ability to prepare clear, concise, and impactful reports and presentations for senior audiences.
o Ability to work independently, manage multiple priorities, and meet tight deadlines in a fast‑paced environment.
o Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).
o Understanding of banking operations, technology, and risk management principles.
o Ability to build strong working relationships across diverse teams and functions.
What We’ll Provide You
* 27 days annual leave (plus bank holidays)
* Discretionary annual performance‑related bonus
* Private Medical Care & Life Insurance
* Employee Assistance Program
* Pension Plan
* Paid Parental Leave
* Special discounts for employees, family, and friends
* Access to an array of learning and development resources
Visit our Global Benefits page to learn more. Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Job Family Group
Technology
Job Family
Technology Project Management
Time Type
Full time
Legal Statements
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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