Customer Service Advisor (Sales and Distribution)
Customer Service Advisor (Sales and Distribution) – Okehampton, EX20 1BE
We are looking for a Customer Service Advisor (Sales and Distribution) to join the team at our Okehampton branch. If you’re based in the Okehampton area and have a passion for great service, this could be the role for you.
What You’ll Be Doing
* Acknowledge every customer, ascertain their needs and wow them with quick and efficient service.
* Ask open questions to build strong relationships and understand our customers’ current and future requirements so we can support all their needs.
* Maintain excellent standards across the counter, shop floor and yard.
* Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls.
* Provide advice on products and services with particular attention to cross-selling packages and services such as Build Aviator and Tool Hire.
* Understand our approach to pricing and be able to communicate credible prices.
* Support business initiatives to increase sales, margin & service as required.
* Continually develop your knowledge of core and specialist product lines to meet customer needs.
Working hours: 44.5 hours per week, 07:30 – 17:00 Monday to Friday and every other Saturday morning 8:00 – 12:00.
Location: Okehampton, EX20 1BE
What We’re Looking For
* Customer Service – High levels of customer satisfaction with frequently returning customers and growing live accounts.
* Enthusiasm – You radiate positivity and possess an unyielding passion for the merchant world.
* Decency – You embody honesty and integrity, contributing to a workplace built on respect and ethics.
* Team Spirit – You thrive in collaborative settings, believing that together we can achieve greatness.
* Pride – You take pride in your work and are dedicated to producing top-notch results.
Why Choose Us?
At Jewson, part of STARK Building Materials UK, we’re dedicated to providing top-quality products and exceptional service. We’re a friendly and collaborative team, passionate about what we do and committed to doing it well. We are a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
What’s In It For You
* Discretionary bonus
* A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
* Access to health and wellbeing services including online GP appointments and mental health support
* Generous employee discounts
* Discounts with hundreds of high street and online retailers
* Retirement savings plan
* Life assurance
* Enhanced maternity/paternity/adoption leave
What’s Next
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and answer any initial questions you have. We’re open to discussing part-time and job share options during the application process where a role is advertised as full-time. We are happy to provide reasonable adjustments to help you perform at your best.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
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