Customer Service Representative Location:Prescot Salary: £25,789 per annum Hours: Monday-Friday, 9:00am-5:00pm Benefits: Excellent company package About the Role We are supporting a well‑established manufacturing company in Prescot who are looking to add a Customer Service Representative to their friendly, supportive office team. This is a full‑time, office‑based position offering stable hours, a competitive salary, and the chance to build a long‑term career within a reputable organisation. You will play a key role in supporting customers throughout the full order process, handling enquiries by phone and email, and ensuring a smooth, positive experience from start to finish. Key Responsibilities * Respond to customer enquiries via phone and email in a professional, timely manner * Accurately process customer orders using internal systems * Manage order‑related queries, including amendments, delivery updates, and lead times * Provide after‑sales support and resolve customer issues * Liaise with production, logistics, and sales teams to ensure efficient order fulfilment * Maintain accurate customer information and order records About You * Experience in customer service, call centres, retail, or hospitality * Confident communicator with strong telephone and written skills * Highly organised with excellent attention to detail * Comfortable using order management systems and office software (full training provided) * Customer‑focused, proactive, and solutions‑driven What's on Offer * £25,789 annual salary * 28 days holiday (including bank holidays), increasing with service * Employer‑funded health cash plan * Employee "Above and Beyond" recognition awards * Free on‑site parking * Bupa wellbeing support * Excellent opportunities for progression If you're looking to move into a stable, office‑based customer service role with great work-life balance, we'd love to hear from you. Call (phone number removed) Or send your CV to (url removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age