Overview
Benross Marketing Ltd is one of the largest established distributors in the UK, known for its category expertise and customer service. This is a full-time, on-site role for a Customer Service Representative located in Liverpool. The role involves handling customer inquiries, providing product information, managing orders, and resolving customer issues. The Customer Service Representative will maintain a high standard of customer care, support sales efforts by coordinating with other departments, and ensure customer satisfaction.
Responsibilities
* Handle customer inquiries and provide product information.
* Manage orders and resolve customer issues effectively.
* Maintain a high standard of customer care and support sales efforts by coordinating with other departments.
* Ensure customer satisfaction and provide a positive customer experience.
Qualifications
* Excellent verbal and written communication skills
* Experience in customer service and handling inquiries
* Ability to manage orders and resolve customer issues effectively
* Strong interpersonal skills and the ability to work collaboratively
* Proficiency in using customer service software and CRM systems
* Ability to work in a fast-paced environment
* High level of attention to detail and organizational skills
* Previous experience in a retail or distribution environment is a plus
* Flexibility to adapt to varying customer needs and situations
Seniority level
* Entry level
Employment type
* Full-time
Industries
* Wholesale Import and Export
#J-18808-Ljbffr