About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.
In this role, you’ll be responsible for delivering a best-in-class service while using your product knowledge to maximize upselling opportunities. Your days will include communicating with customers via phone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience and continuously improve our service.
This is a fantastic opportunity for individuals with customer service experience, ideally industry-related, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.
What can we offer you? You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider. We offer a flexible rewards package, including generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a great pension scheme.
About You
If you join us, we’ll provide training and support for your success. We’ll discuss your development needs and career aspirations.
To succeed as a Customer Service Advisor, you should have:
* Proven experience in customer service, handling inbound order/sales enquiries, and successfully completing transactions
* Experience in developing product knowledge and understanding our product range and business
* Exceptional communication skills, including negotiation and influencing, to build relationships with internal and external customers
* Good judgment and initiative to make decisions aligned with company policies and pricing
* A collaborative team approach
* Flexibility and adaptability to manage multiple tasks in a fast-paced environment
* A commitment to continuous improvement and process enhancement
* Proficiency in MS Office and enthusiasm for learning new IT systems
About Us
Sunbelt Rentals leads in equipment rentals across the UK, Ireland, US, and Canada, with operations in Europe. We serve various sectors including construction, industrial, energy, infrastructure, government, and events. Our teams make the impossible possible and turn what if into what is.
Our people are our greatest asset. We value diversity and inclusion, offering equal opportunities and fostering a culture of fairness and respect.
Your health and wellbeing are important. We support initiatives like mental health campaigns, first-aider programs, and provide access to helplines, counseling, and financial support.
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