Posts available: 2.
Contract: 1 Permanent and 1 Fixed term until 30 June 2027.
Salary: £27,096 (£30,106 after 6 months, when training requirements are met.)
Hours per week: 35 hours.
Reporting to: Head of Money Advice and Financial Inclusion Services.
Location: Various locations across the Liverpool area. Some flexible hybrid working – 4 days office based, 1 day work from home.
Benefits
* Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
* Hybrid Working Scheme
* Interest-free travel loans
* Employee Assistance Programme
* Pension Scheme
* Cycle to Work Scheme
* Enhanced maternity, paternity, and adoption leave pay
* Free VDU eye care test
* Professional and advice sector recognised training.
Job Description
* The Debt Advice Caseworker will provide an in-person high-quality debt advice and casework service to the organisation’s clients.
* The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management service, ensuring they deliver our clients with the best possible service.
* A demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information.
* They will work collaboratively with their team, management and external organisations.
* Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.
Responsibilities
* Provide a casework service covering the full range of debt and money management advice, including debt relief orders, bankruptcy, and debt management plans.
* Deliver their service by a range of methods required, including telephone/digital channels, drop-in sessions, appointments, outreach work, and home visits.
* Act for clients where necessary; this includes drafting letters, budgets, financial statements, and negotiating with third parties.
* Ensure income maximisation through the take up of appropriate welfare benefits.
* Prepare and present cases to statutory bodies, tribunals, and courts when required.
* Assist clients with issues, where they may be an integral part of a case, and refer them to the appropriate agencies and advisers.
* Maintain standards of service delivery and ensure that casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the Money and Pensions Service Advice Quality Framework.
* Comply with systems for monitoring and reporting purposes.
* Work collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
* Assist in the smooth running of the organisation and provide emergency cover for other parts of the service when necessary.
* Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.
Research and Campaigns
* Keep up to date with current research trends and campaign issues.
* Participate in research and campaigns activity by providing information on client’s circumstances and acting on behalf of the client.
Equality and Diversity
All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.
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