Executive AV Engineer
Position Summary
The Executive AV Engineer plays a critical role in enabling seamless communication and collaboration for client executives. This position combines advanced technical expertise with exceptional customer service skills to ensure the success of executive-level meetings and events. The role requires adaptability, professionalism, and the ability to thrive in fast-paced, high-pressure environments.
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Key Responsibilities
* Maintain ongoing communication with the Executive Support team regarding assigned calls, day-to-day AV operations, scheduling, and video conferencing issues.
* Ensure maintenance and troubleshooting of audio-visual and video conferencing systems in executive conference rooms.
* Deliver real-time, white-glove technical support for video conferencing.
* Open, track, and resolve tasks promptly.
* Assist with Move/Add/Change requests.
* Monitor video conferencing calls at end-user event sites.
* Perform equipment swaps in executive conference rooms to maintain service levels.
* Manage Break/Fix and RMA requests.
* Develop and refine AV/video conferencing group support processes.
* Install and maintain video conferencing room hardware, ensuring minimal downtime.
* Adhere to and develop SOPs reflecting best practices.
* Provide immediate response to executive team during working hours.
* Hours of operation: 8:00 AM – 5:00 PM, with occasional after-hours and weekend support.
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Essential Skills and Expertise
Advanced Technical Proficiency
* Mastery of AV equipment (projectors, sound systems, microphones, video conferencing systems, lighting controls, presentation software).
* Expertise in Cisco hardware and Microsoft Teams as core AV infrastructure.
* Ability to troubleshoot and resolve technical issues efficiently.
* Proficiency in configuring and programming AV control systems (Cisco, Crestron, AMX, Extron).
* Understanding of video conferencing protocols (SIP/H.323), network configurations, and interoperability.
* Familiarity with AV interfaces and protocols (HDMI, VGA, DisplayPort, Dante).
* Knowledge of signal flow, video resolutions, and audio mixing techniques.
Complex Troubleshooting
* Diagnose and resolve technical issues related to AV equipment, integrations, and connectivity.
* Use diagnostic tools (multimeters, signal generators, network analysers) to identify root causes.
* Address audio/video synchronisation, latency, and compatibility issues.
Event Management
* Set up and configure AV equipment for meetings and events.
* Coordinate logistics for equipment delivery, setup, and teardown.
* Adapt to last-minute changes and technical challenges under tight deadlines.
Communication and Interpersonal Skills
* Excellent verbal and written communication skills.
* Ability to explain technical concepts to non-technical users.
* Professional interaction with executives, colleagues, and vendors.
* Calm and composed under pressure while delivering exceptional service.
Additional Competencies
* Critical thinking and problem-solving.
* Proactive approach to prevent disruptions.
* Ability to configure, integrate, and test AV systems.
* Provide client training and maintain documentation.
* Awareness of cybersecurity best practices and confidentiality requirements.
* Commitment to continuous learning and adaptability.
* Professionalism, attention to detail, and discretion in executive settings.
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Essential Criteria
* 5+ years of experience in Executive AV or Tier 3 support with white-glove service.
* Mastery of Cisco (Control Hub, WebEx), MS Teams, and AV/VC hardware and signal flow.
* Strong interpersonal, customer service, and conflict resolution skills.
* Professional written and verbal communication skills for executive-level stakeholders.
* Continuous improvement mindset.
* Ability to work independently and collaboratively.
* Creative and methodical approach to technical issues.
* Ability to coach and mentor others.
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Desired Criteria
* CTS certification.
* Experience in managed service environments.
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Our Company
At EOS IT Solutions, we are a global technology and logistics company, providing collaboration solutions to some of the world’s largest and most innovative businesses. We pride ourselves on delivering exceptional service and cutting-edge technology that empowers organisations to connect and collaborate seamlessly.
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Belonging at EOS
We believe diversity drives innovation and inclusion fuels success. At EOS, everyone is welcome, respected, and valued. We are committed to creating an environment where all team members can thrive, contribute their unique perspectives, and grow together. Your individuality matters here.
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