Join a dynamic team where you'll build lasting customer relationships and drive business growth through comprehensive after-sales support.
We are looking for an After Sales Associate to join our team in Bedford. The role involves customer support, sales administration, warranty handling, and dealer engagement.
Key Responsibilities
* Process customer account applications, orders, invoicing, delivery and picking notes
* Visit dealers and support product promotion activities
* Monitor overdue accounts and credit limits
* Arrange collections, refunds, and track deliveries and back orders
* Handle customer enquiries, complaints, and product fault reports
* Manage warranty claims and generate job sheets for service agents
* Track warranty jobs, service reports, spare parts, and monthly statements
* Update sales and operations teams on shortages and supplier ETAs
* Prepare weekly sales reports and perform sales data entry
* Maintain customer records and support marketing activities
* Control stock of marketing materials (brochures, catalogues)
* Report competitor activity and escalate complex cases to the Sales Director
Requirements
* GCSE grade 5 or above in Maths and English
* Valid UK driving licence and access to a car
* Minimum 3 years' experience in Sales or After-Sales
* Excellent communication and organisational skills
* Proactive, multitasking, and customer-focused
* Confident using Microsoft Office (Excel, Word, Outlook, PowerPoint)
Location: Bedford
Contract: Permanent, full-time
Hours: Monday–Friday, 8:00am–5:00pm
Experience: Minimum 3 years in Sales or After-Sales
INDBED