Overview
As a Community Shop Manager (CSM) for St Giles Hospice you will lead a team of paid staff and volunteers, ensure smooth operations, and deliver excellent customer service. You will be empowered to make decisions locally while working within a supportive framework, and be part of a successful team that engages and supports the local community. With previous fashion retail experience and strong commercial skills, you will coach and motivate the team to deliver performance targets, supporting the store to run efficiently and contribute positively to the Hospice’s financial strategy.
Responsibilities
* Lead a team of paid staff and volunteers.
* Ensure smooth operations and excellent customer service.
* Coach and motivate the team to meet performance targets.
* Work closely with the Retail Regional Manager to support store efficiency.
Qualifications
Essential
* Previous retail management or supervisory experience.
* Understanding of health and safety regulations; ability to enforce policies and processes.
* Ability to plan and prioritise workloads and delegate accordingly.
* Experience in visual merchandising.
* Good written and outstanding communication skills.
* Excellent customer focus.
* Experience of sales management and profit & loss.
* Ability to work on own initiative.
* Experience with EPOS systems and other computer software.
* Ability to use IT systems and understand data to drive performance.
Desirable
* Local community knowledge.
* Understanding of charity retailing/fashion merchandising.
* Existing line management experience.
* Experience in achieving goals and identifying opportunities.
* Ability to implement and enforce policies.
* Desire to work as part of a team to generate fresh, innovative community‑based ideas.
* Experience and/or understanding of Gift Aid processes and procedures.
* Experience working with volunteers.
Skills
* Proven customer service skills.
* Flexible and able to adapt to change on a daily basis.
* Physically capable of standing for long periods and moving stock.
* Ability to lead all administrative tasks, such as cash handling.
* keen problem solver.
* Adherence to organisational policy and procedures.
* Basic ability with IT/Office/SharePoint.
* Proven ability to work within a team and have effective working relationships.
Personal Attributes
* Customer focused.
* Willingness to learn.
* Flexible and adaptive to change.
* Strong communicator.
* Good interpersonal skills.
* Good time‑keeping & strong work ethic.
* Conducts themselves in a professional manner.
* Good organisational skills.
* Inclusive and diverse approach.
* Empathetic.
* Team Player.
* Able to work under pressure.
* Collaborative.
* Ambassador for St Giles Hospice.
Values
Exhibits our hospice values and behaviours.
Benefits
* 25 days holiday plus bank holidays (pro‑rata for part‑time employees)
* Group pension scheme, matching contributions of up to 8%
* Life assurance scheme, up to the state pension age
* Enhanced maternity and paternity benefits
* Enhanced sick pay, rising with service
* Access to blue light and charity worker discounts
* The Hub Wellness Support
* Eligibility for flu vaccine
* Employee Assistance Programme
* Access to Mental Health First Aiders
* Cycle-to-work scheme
All staff complete a comprehensive induction programme which includes statutory and mandatory e‑learning as well as training that is tailored to the individuals needs. All staff and volunteers should also attend an induction day. Regular training and personal development opportunities, with internal career progression being a focal point of team growth.
This post is subject to a Disclose and Barring Service (DBS) check.
Eligibility to work in the UK. St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests.
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