Role: Service Desk Analyst (Level 2 Support)
Location: Marlborough, Wiltshire — Full-time, On-site
Salary: Up to £35,000 DOE
Benefits: Training & development, pension, generous holiday, on-site parking, supportive culture, and regular social events
Our client, a leading managed service provider, is hiring a Service Desk Analyst with solid Level 2 support experience across Microsoft 365 and modern Azure cloud technologies. This is a key hands-on role providing high-quality support to a diverse client base while contributing to infrastructure improvement and project delivery.
What you’ll do
Deliver Level 2 technical support across Microsoft 365 and Azure environments
Troubleshoot user and system issues across desktop, network, and cloud platforms
Manage escalations, ensuring timely and professional resolution
Support hardware and software rollouts, migrations, and upgrades
Maintain accurate documentation and follow ITIL-aligned processes
Liaise with vendors and internal teams to ensure smooth service delivery
You’ll work closely with senior engineers and service delivery leads to enhance client environments and ensure stable, secure performance across the modern workplace stack.
What we’re looking for
Proven Level 2 IT support experience (MSP background desirable)
Strong understanding of Microsoft 365 administration and Azure AD
Knowledge of Windows Server, networking, and virtualisation fundamentals
Experience with endpoint management and device security
Excellent troubleshooting and communication skills
A proactive, customer-focused approach and passion for continuous learning
The ideal candidate will enjoy working in a fast-paced, collaborative environment and take pride in delivering a consistently high level of service.
Why join?
Up to £35,000 DOE with clear progression opportunities
Full training and support towards certifications
On-site, collaborative team culture
Great benefits and a genuine focus on employee development
Apply now to join a growing IT team supporting modern, cloud-first environments