Customer Service Representative
Full-Time | Permanent | £25,800 per annum
We're recruiting on behalf of our client for a proactive Customer Service Representative to join their team. This is a great opportunity to be part of a business that values excellent service and strong internal collaboration.
Location - Swansea
Hours of work - 08.00 - 16.30 Monday to Thursday. 08.00 - 14.30 Friday
Key Responsibilities:
* Handle customer enquiries and process orders efficiently.
* Manage allocated customer accounts, including quotations, order tracking, and complaint resolution.
* Liaise with internal teams (sales, finance, production, logistics) to ensure smooth service delivery.
* Maintain accurate customer records and system updates.
* Support process improvements and represent the department in meetings when needed.
What We're Looking For:
1. Excellent communication and problem-solving skills.
2. Experience in customer service or internal sales preferred.
3. Strong IT skills - CRM, ERP, Microsoft Office.
4. Detail-oriented, organised, and able to manage multiple priorities.
5. Team player with the ability to work independently.
6. German language skills desirab...