Job Summary:
As an IT Support Engineer at UK IT Services, you’ll be the first line of support for our clients, addressing a wide range of technical issues. This role requires strong problem-solving skills and a customer-focused attitude to deliver exceptional IT support that enhances client satisfaction and business productivity.
Key Responsibilities:
* Technical Support: Diagnose and resolve software, hardware, and network issues promptly.
* System Setup & Configuration: Assist in the installation, configuration, and maintenance of client systems, ensuring optimal functionality.
* Documentation: Maintain clear records of support tickets, resolutions, and IT procedures for future reference.
* Client Training: Provide guidance to clients on IT best practices, empowering them to use technology more effectively.
* Continuous Improvement: Collaborate with team members to identify areas for service improvement, share knowledge, and implement better support strategies.
Qualifications:
* Degree or certification in IT, Computer Science, or a related field.
* 1-3 years of experience in a similar IT support role.
* Proficiency in Windows, macOS, and Linux operating systems.
* Excellent communication skills with a customer-oriented approach.
* Problem-solving mindset with the ability to work under pressure.
Benefits:
* Flexible working hours with the option for remote work.
* Opportunities for professional development and certifications.
* Access to health and wellness programs.
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