Collections Executive – Fully Remote (Contract)
Are you passionate about helping people through challenging times while delivering outstanding customer service?
We’re looking for a Collections Executive to join our client’s growing Vehicle Finance team on a 6-month contract. This is a fantastic opportunity to make a real difference, supporting customers with empathy and care while working in a fast-paced, dynamic environment.
The Details
* Start date: 6th October
* Contract length: Initial 6 months (potential to extend)
* Day rate: £180 per day (Inside IR35, via umbrella company)
* Location: Fully remote
What You’ll Be Doing
* Speaking with customers by phone and email to understand their circumstances and agree on affordable repayment arrangements.
* Supporting customers in financial difficulty, including managing the return of vehicles where necessary.
* Identifying and assisting vulnerable customers, referring them to specialist teams when appropriate.
* Maintaining accurate records using collections software.
* Handling and escalating complaints in line with processes.
* Sharing ideas to continually improve the customer journey.
What We’re Looking For
* Excellent communication and listening skills, with the ability to show real empathy.
* Resilience and professionalism when managing sensitive conversations.
* Experience in a customer-facing or contact centre role.
* Knowledge of credit, debt, and financial regulations (CONC, CCA) – desirable but not essential.
* A proactive, positive attitude with the ability to thrive in a fast-paced environment.
Why Join?
* Work fully remotely with a supportive, collaborative team.
* Play a vital role in helping people through financial challenges while driving positive outcomes.
* Develop your career with valuable experience in the vehicle finance industry.
If you’re customer-focused, resilient, and ready to take ownership in a role where you’ll genuinely make a difference – we’d love to hear from you.