Job summary
This is a senior technical and managerial role responsible for planning, organising and delivering the operations of all 2nd line activities for the Trust's ICT infrastructure to users throughout the Trust focusing on Desktop issues (including printing) with a broad awareness of server and network issues.
The Engineering and Systems Manager will manage two key functions: the field engineering team that is required to resolve technical issues across all Trust sites; and the Workshop that is responsible for building all new equipment to meet the demands of users and specific development projects. The team will also be required to assist in the resolution of any Severity level 1 issues which arise, if necessary suspending all other work until the issue is resolved.
Key duties of the role include ensuring excellent customer‑facing skills, user‑focused approach, technical and problem‑solving skills for managing incidents to resolution, significant capacity planning to deploy a large team across the Trust, and close collaboration with other ICT Managers to keep the infrastructure operating smoothly with minimal downtime.
Person Specification
Education and Qualifications
* Relevant technical or professional qualification to master's level or relevant equivalent experience.
Knowledge and Experience
* Extensive experience working in an ICT Service Management environment managing a 2nd level team.
* Sound knowledge of the following technical products: Windows, Active Directory, Microsoft SCCM, Microsoft Office, NHSmail, Patch management systems.
* A good working knowledge of Information Security Management Standards.
Skills, Abilities and Attributes
* Active and extensive problem solving and analytical skills.
* Ability to lead a team of IT professionals.
* Ability to plan and prioritise the workload of a disparate IT team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Employer details
London North West University Healthcare NHS Trust
Northwick Park Hospital
Watford Road, Harrow, HA1 3UJ
Website: https://www.lnwh.nhs.uk
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