Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Sales Quality Analyst
Location: Bournemouth (Remote working available if desired)
Brown & Brown Employee Benefits are looking to recruit a Sales Quality Analyst to join our Compliance team.
The main function of the role is to complete, record, and provide feedback to advisers regarding file reviews. You will work closely with the sales team to ensure their processes align with requirements and deliver good customer outcomes.
Additionally, you will assist in monitoring employees’ adherence to training and competency requirements, provide detailed management information to the Compliance & Conduct Manager, and feedback performance to advisers.
The Rewards:
* A friendly office environment that fosters learning and development, with a team dedicated to client satisfaction.
* A negotiable basic salary plus bonus and standard benefits such as Pension, Group Life Assurance, Private Medical Insurance, with flexible options post-probation.
* Hybrid working arrangements available if desired.
* Opportunity to study for professional qualifications, with funding available post-probation.
Duties include:
* Monitoring and assessing advisers through file checks and call listening to identify training needs.
* Providing feedback and training as necessary.
* Supporting the T&C scheme and working with the Compliance team.
* Monitoring and reporting on the results of the PCH T&C scheme.
* Ensuring the fair treatment of customers and prioritizing their best interests.
* Preparing and presenting reports, MI, and statistics to the Compliance & Conduct Manager within deadlines.
* Keeping the Compliance & Conduct Manager informed about compliance performance.
* Providing clear, objective feedback, recognizing achievements, and suggesting improvements.
* Maintaining detailed records.
Previous experience in compliance, call monitoring, or sales quality analysis, preferably within insurance, is required.
For more information, please apply online or contact Dan Hurley.
We are an Equal Opportunity Employer, valuing diversity in our team and applicants.
About Us
Founded in 1939, Brown & Brown has grown into one of the world’s largest insurance brokerages, committed to trust, resilience, and results. Our team is locally connected and globally minded, delivering innovative risk and insurance solutions.
We seek individuals who embrace our culture, thrive in collaboration, and are dedicated to doing what is right. Our core values of integrity, capability, and grit guide us. We see ourselves as a team, emphasizing collective success and shared values—always prioritizing our customers.
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