The Advert
Full time/Permanent /Term-time / Fraserburgh Campus
Salary: £30,269.61 - £31,133.27 per annum,
Actual salary £27,300.86 - £28,079.81 per annum
We are seeking confident and self-motivated information assistants to join our team at NESCol library. You will play a crucial role in supporting the daily operations of our library service, contributing to the overall educational experience of our students. These are flexible posts and you will be required to provide cover between our Aberdeen City and Aberdeen Altens campus libraries.
The appointed person will be able to work well with other people as part of a team. A strong focus on customer service is required as you will assist users in locating resources, answering enquiries, and creating a welcoming and supportive environment. Excellent communication skills are essential and you will be able to convey information clearly and interact effectively with students and staff. The role will require a degree of lone working so the person appointed must be comfortable working autonomously.
You will be able to work at SCQF Level 5 and have experience in the use of Microsoft applications such as Teams, Word and PowerPoint. The ability to navigate digital platforms and assist library users with technology-related inquiries is a key aspect of the position.
NESCol is a disability confident employer. We offer a variety of working options in line with business requirements and place great importance on staff wellbeing. We welcome and encourage applicants from diverse backgrounds.
The closing date for applications will be 6th May 2026.
Person Specification
QUALIFICATIONS
1. This role would suit someone working at
2. Evidence of commitment to continuous professional development
EXPERIENCE AND KNOWLEDGE
3. Previous experience in a customer service environment
4. Experience with using Microsoft 365 packages
5. Experience in the use of a range of digital applications
6. Broad understanding of technologies used for learning.
7. *Experience of working in an educational environment
SKILLS
8. Digitally literate
9. Good organisational skills
10. Strong communication and interpersonal skills
11. Excellent customer care skills
12. Problem solving skills
PERSONAL QUALITIES
13. Committed to customer service
14. Enthusiastic and proactive ‘can do’ approach
15. Able to relate to staff and students
16. Well organised and able to follow procedures
17. Able to develop positive working relationships
18. Ability to work autonomously
ADDITIONAL REQUIREMENTS
19. Commitment to College values and equal opportunities
20. Able to work flexibly to meet the demands of the post