Better places, thriving communities.
Salary: 17,056
Looking for a fresh start, a new challenge, or the chance to build skills that make a real difference? Whether you're returning to work, exploring a second career, or ready to try something new – this could be the start of something brilliant.
At Mitie, we do more than manage buildings – we create better places for people to live, work, and thrive. From offices and universities to hospitals and heritage sites, our teams help keep spaces safe, welcoming, and running smoothly. We're proud to partner with the Scottish Government, delivering essential services to over 70 sites across the country – including research centres, Marine Scotland buildings, and the First Minister's residence. Joining Mitie means being part of a team that values collaboration, innovation, and inclusion. We'll help you grow your career while supporting thriving communities and making a real impact every day.
The Role
As a Helpdesk Administration Apprentice, you'll be a key member of our Service Desk team, providing essential administrative support to ensure the smooth coordination of facilities services across our contracts. This is a fast‑paced, organised, and detail‑driven role where your focus will be on keeping information accurate, actions tracked, and communication flowing between teams, suppliers, and stakeholders.
You’ll gain hands‑on experience in business administration while developing the skills needed to build a strong career in operational support.
You'll Learn To
* Accurately log, update, and maintain records across internal systems (including CAFM platforms such as Maximo)
* Manage shared inboxes, ensuring requests are reviewed, prioritised, and actioned in a timely way
* Support the coordination of work by raising, tracking, and updating jobs and service requests
* Process and prepare key administrative documents including purchase orders, quotations, and contract paperwork
* Maintain clear and accurate records relating to job progress, compliance, and contractor activity
* Support reporting activities by gathering data and preparing basic management information
* Communicate professionally with colleagues, engineers, subcontractors, and clients to support smooth service delivery
Your Apprenticeship
You’ll be enrolled onto a SCQF Level 6 Business Administration Apprenticeship, delivered with full support from a dedicated training provider.
You’ll Develop Key Skills Including
* Business administration and coordination
* Professional communication
* Data management and systems use
* Organisation, planning, and prioritisation
You’ll receive structured learning, one‑to‑one support, and regular check‑ins to help you grow in confidence and capability throughout your apprenticeship.
Could you be our next Apprentice?
We're searching for ambitious, driven individuals who are excited about learning and ready to take on new challenges. To succeed as a Mitie apprentice, you'll need:
* A keen interest in your chosen field.
* The ability to think critically and find solutions.
* Dedication to completing your apprenticeship and growing with Mitie.
* GCSEs in Maths and English (Grades 4‑9 or equivalent) or Scottish National 5 certificates (Grade A‑C). Certificates must be provided at the interview stage.
No prior experience? No problem! If you're enthusiastic and ready to learn, we'll give you all the tools you need to succeed.
Benefits
We offer a suite of benefits that suit your lifestyle:
* A virtual GP on hand for you and members of your household.
* Financial well‑being assistance through our Salary Finance scheme. For example, you can access 50% of your earned pay before payday for a small fee, and Salary Finance also offers competitive loans.
* Access to our flexible lifestyle benefits platform, Choices.
* Up to five extra days' holiday each year; you may also purchase critical illness insurance or dental treatment or technology products at an affordable cost.
* High‑street discounts from thousands of retailers, gyms, and more through our MiDeals platform.
* Cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.
* Recognition through Mitie Stars, cash prizes each month, and a chance to win a top prize of £10,000 at year‑end.
Commitment to Inclusion
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Join our Mitie Team
Together our diversity makes us stronger.
Apply Now
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