We are currently recruiting on behalf of our client who are a major UK Water company based in Coventry. This is a Temporary role and will be based on site at their head office in Coventry City Centre. Role Objective: • Mitigating and responding to pollution events and potential events is one of the companies strategic objectives of the current AMP. • This role will play a key part in ensuring that reported potential pollution events are identified at the earliest point in time and the correct response process is followed. • Based on customer provided information and historical site/ asset knowledge and insight, this role will also be responsible for deescalating the priority of the field response when it is deemed necessary. • Other customer reported issues are risk assessed for their potential pollution impacted and initiate the appropriate field response. Key Accountabilities: • Reactively assess all available information in a timely manner, raising either a Priority 1 rapid response job for the field, or a lower Priority job. • Prioritise incoming reports of Waste issues based on the potential risk of it causing a Pollution, using all available systems and data to inform your decision-making process. • Contacting customers via phone or video call to retrieve further information regarding the potential pollution issue. • Ensure that all potential pollution reports are responded to within the defined SLAs in terms of response time. • Responsible for the appropriate escalation or de-escalation of customers reports based on thorough and accurate desktop-based risk assessments. • Review previously pollution response to identify improvements where possible • Review EA contacts, using enhanced risk assessments to decide the level of company response required. • Review customer reports of External Floodings in high risk areas to prioritise floodings at greater risk of causing a pollution Experience: In order to succeed in this role, it is advantageous if you have: • Knowledge and experience of sewerage/ waste networks • Experience in a customer facing role • Experience of working in a fast paced/ pressurised environment • Experienced of making decisions within a pressurised environment • Knowledge and experience of pollution incidents and their impact on the environment Qualifications: • Maths and English Level C GCSE or Equivalent essential • A Level/Degree or equivalent standard (desirable) • BTEC or higher qualification in water/ sewerage related activities (desirable) • It would desirable to have • Knowledge & qualifications relating to Hydraulics, Engineering or Network Management would be desirable