Overview
We are seeking an experienced and highly motivated Hospitality Manager to oversee operations at a busy, high-profile site renowned for delivering exceptional guest experiences. This individual will play a pivotal role in maintaining our high standards of service, leading a dynamic team, and ensuring smooth day-to-day operations. The ideal candidate is proactive, adaptable, and thrives in fast-paced, high-demand environments.
Key Responsibilities
Lead, train, and motivate the hospitality team to consistently deliver exceptional service.
Oversee daily operations across all hospitality functions, ensuring efficiency, consistency, and attention to detail.
Drive and maintain the highest standards of guest experience, aligning with brand values and expectations.
Anticipate challenges and act proactively to resolve issues before they affect service.
Collaborate with senior management to implement strategies that enhance customer satisfaction, service excellence, and revenue growth.
Manage budgets, stock control, and supplier relationships, ensuring operational efficiency and cost effectiveness.
Ensure compliance with all health, safety, and hygiene regulations.
Handle VIP and high-profile clients with discretion and professionalism.
Regularly review feedback and implement improvements to continually raise service standards.
Candidate Profile
Proven track record in hospitality management within high-profile or high-volume environments (luxury hotels, fine dining, event venues, or similar).
Strong leadership and team development skills with the ability to inspire and engage staff.
Exceptional communication and interpersonal skills.
Highly proactive and solutions-focused, with the ability to remain calm under pressure.
Strong financial acumen and experience managing budgets.
Immaculate presentation and professional demeanor.
Flexible and adaptable to the demands of a fast-moving environment.
What We Offer
Competitive salary and performance-based incentives.
Opportunity to work at a prestigious and dynamic site with a reputation for excellence.
Professional development and career progression opportunities.
A collaborative and supportive leadership team.