Job Title: Network Support Technician
Grade: Kent Scale C
Responsible to: IT Support Manager
Purpose of the Job
To support the use of ICT within the school environment through maintenance of ICT software, hardware, and related equipment, and providing support to staff and pupils to ensure administration and learning outcomes are maximised.
Contribute to the safeguarding and promotion of the welfare and personal care of children and young people with regard to the area child protection procedures.
Key duties and responsibilities
1. Responsible for the installation and maintenance of computer hardware and software.
2. Maintain a comprehensive database of all support requests and allocate jobs to appropriate staff.
3. Ensure dedicated ICT areas are ready for use each day and that they are in good working order at the end of each day.
4. Check hardware regularly, repairing simple faults or reporting more complicated faults to a specialist technician / audio-visual service / contractor as appropriate.
5. Support teaching staff / pupils in technical aspects of ICT.
6. Maintain computer files by backing up / archiving and updating/deleting information as appropriate.
7. Maintain and develop network.
8. Support adherence to ICT policies, including safeguarding, internet usage, Data Protection, and Information Management, and report any concerns.
9. Resolve hardware / software technical issues.
10. Provide basic ICT training.
11. Ensure that the asset register is kept up to date with any IT hardware changes.
12. Maintain the various online services that the school uses, such as Office 365, ShowMyHomeWork, Moodle, and GCSE Pod.
13. Maintain the software packages that the school uses, ensuring licensing agreements are followed.
14. Assist with CCTV requests, ensuring all requests are logged, including supporting investigations, and ensuring the school follows safeguarding and GDPR protocols.
15. Under the guidance of the IT Manager, configure and manage CCTV cameras.
16. Maintain systems relating to CCTV such as the VMS, ensuring they are up to date on servers and for clients.
17. Provision and arrange for new ID badges on the access control system.
18. Ensure the accurate timings of the access control system.
19. Assist with Access Control system issues and contact support providers if necessary.
20. Under the guidance of the IT Manager, program, deploy, and maintain phones on the school's IP phone system.
Other Duties
1. Be flexible on working hours as necessary, including weekends, and oversee IT support for inset days, school events, and exam results days.
2. Provide bespoke ICT training for staff and pupils.
3. Check and maintain stocks of ICT equipment.
Health and Safety
1. Be aware of responsibilities for personal health, safety, and welfare, and that of others affected by your actions.
2. Co-operate with the employer on all health, safety, and welfare issues.
Continuing Professional Development
1. Take responsibility for personal professional development, keeping up to date with research and developments related to school efficiency.
2. Keep up to date with current educational developments and legislation.
3. Undertake professional development as identified in the School Improvement Plan.
4. Maintain a professional portfolio of evidence to support the Performance Management process.
This job description will be reviewed regularly and may be amended or modified after consultation with the post holder. Elements of this job description and changes to it may be negotiated at the request of either the Headteacher or the postholder.
Person Specification
The following criteria outline the requirements for this post. Applicants who have a disability and meet these criteria will be shortlisted. Applicants should describe how they meet these criteria in their application.
Qualifications Level 2 Diploma (or equivalent)
Experience Experience in an IT environment and working with relevant software and networks
Skills and Abilities Ability to communicate verbally with staff at all levels and pupils; understanding of Health and Safety relating to IT
Knowledge Knowledge of ICT systems and software; managing a network; understanding of Data Protection Act 1998, Freedom of Information Act 2000, and Information Governance
This job posting appears active and does not contain any indication of being expired.
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