JOB DESCRIPTION
Location: Matfen Hall Country Hotel, Spa and Golf Estate
Position: Leisure Attendant
Rate of Pay: £13.00 per hour plus tips, minimum 24 hour contract
Reporting to Spa and Leisure Manager
Overview:
Matfen Hall is a privately owned five-star country house 63-bedroom hotel, spa, and golf course. Converted to a Hotel in 1999 by Sir Hugh and Lady Anna Blackett, the Hotel was purchased by Sir David and Lady Sylvia Harrison and Family in August 2020.
Since the takeover in 2020, a programme of refurbishment and repositioning of Matfen Hall has taken place, with further investment to follow. The direction of the business is to achieve 5 Red Star status within the next two years. As a Leisure Attendant you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights, working with Guests and Spa Visitors on a daily basis within the Leisure areas you will be part of a larger team across the Hotel, Golf and Spa Estate.
DUTIES AND RESPONSIBILITIES:
· Ensuring the presentation of all public areas with the pool hall, changing areas and fitness facilities in keeping with the 5 star standards.
· Basic IT skills and a polite and welcoming telephone manner are essential.
· Knowledge of gym equipment would be preferred
· The ideal candidate will have prior experience in a leisure setting, preferably with pool plant experience and qualifications, though training can be provided.
· Shifts and hours can be flexible, including weekends and evenings
· Ensure that guests are engaged with whilst in the facilities, drinks service is often requested whilst by the pool
· Testing of the pool water periodically across the day is required with records to be kept of the results, implement any corrective measures that are needed.
· Implementation of our Normal Operating Procedure and Emergency Operating Plan, general knowledge of pool plant operations.
· To be an approachable and knowledgeable member of staff within a customer-centred environment.
· To liaise with the Food and Beverage Team regarding any requests for guests meals and bookings.
· To liaise with the Spa Therapist team across the course of the day to share any feedback or guest requests.
· To follow a checklist of cleaning tasks, daily, weekly and monthly.
· To be on hand for guests in the spa areas, ensuring that towels are regularly collected and refreshed.
· Must have own car to commute for this role.
Experience:
All applicants must have the right to work in the UK
This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.
PREREQUISITES:
A passion for saying yes is the answer now what is the question, taking pride in finding innovative solutions to the ever-changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights.
Candidates MUST be able to swim to be considered for this role.
EXPERIENCE:
One Year plus service in a similar role within a luxury Hotel setting.
Job Types: Full-time, Part-time, Permanent
Pay: £13.00 per hour
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* Gym membership
Work Location: In person