Connect2Luton are excited to recruit a Customer & Client Officer on behalf of Luton Borough. Main purpose of position: To provide a front-line customer interface as part of the BTS Division, ensuring the highest standard of customer service at all times. Responsible for managing the administration function of the Facilities Management Team in order to assist the delivery of a high quality, customer focused and continuously improving service. To provide support to Building and Technical Services, with a specific focus on supporting the achievement of the Divisions aims and objectives, statutory obligations, performance targets, customer satisfaction and value for money. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state. You will be responsible to: ·Manage and administer the process for the HCL fob access system including the issue and deletion of fobs and passes. ·Identify problems to system and carry out manual downloads to ensure the security of the communal blocks. ·Run reports and collate information for emergency services and internal departments ensuring data is correct, current and entered accurately and that records are kept up to date. Carry out analysis of reports on behalf of the Customer & Client Manager. ·Manage and administer the issue of keys for the Council's communal blocks including keys for garages, garden gates and...