About us Northwood is a family-owned group of associated companies that provide the manufacturing, supply and transportation of paper hygiene and wiping products for both the away-from-home and consumer market. Our mission is to be the market-leading partner of choice in the away from home tissue industry. One of only a small handful of companies in the UK market that is fully vertically integrated; Northwood is involved at each point in the supply chain, from raw material supply, tissue and towel manufacturing, end-user product converting, storage and transportation. Our remit is huge, with a portfolio of products covering two key systems brands, professional wiping, commodity, consumer paper and private label. We sell into a distribution network spanning the UK, Ireland and Europe, which in turn service markets such as healthcare, hospitality, hotels, engineering, janitorial, catering and education. We are a highly successful, award-winning and ambitious business that has grown from a humble paper sales business to a market leader employing over 800 colleagues, across 11 sites in the UK and Spain. We differentiate ourselves by excelling in product quality alongside market-leading service and sales support. About the Role We're excited to be recruiting a Systems Support Engineer at our Telford Head Office in expanding team to help run, support, and improve the core business systems that underpin our growing manufacturing and logistics operations. We’re an IT team of 7 (systems, infrastructure & desktop) supporting 400 colleagues and you’ll work with operational teams, system vendors, and internal stakeholders to keep critical platforms reliable, accurate, and continuously improving. Job Opportunity Onsite/hybrid working model To build an understanding of the business and working relationships with colleagues, initially this is fully onsite in Telford (TF3 3AB), but we do operate a hybrid working model which will eventually be considered. Regular site travel is required as part of this role. Business Systems & Applications Support Act as a primary support contact for core business applications, taking ownership of issues through investigation, resolution, and prevention. Support our ERP platform (SAP Business ByDesign), including configuration assistance, data validation, reporting, permissions, and incident investigation. Support the SNAP Warehouse Management System (WMS), including integration, access management, data accuracy, and operational issue resolution. Maintain and support Markem labelling systems, ensuring uptime, accuracy, and alignment with production workflows. This is not a desktop or helpdesk-only role; the focus is hands-on, customer facing, people centric business support of critical systems. Operational Technology Support Support the operational use of scanners, printers, and labelling devices as part of integrated WMS and production environments. Work with third-party vendors and colleagues to resolve system and integration issues effectively. Continuous Improvement Identify opportunities to improve system usage, data flows, reliability, and user experience. Assist with configuration changes, testing, documentation, and user guidance. Contribute to improving how issues are prevented, not just resolved. Projects & Development Participate in systems and applications improvement projects, including upgrades, integrations, reporting enhancements, and new site or shop floor implementations. Gain hands-on exposure to live manufacturing systems and operational challenges. Hands-on business support to help colleagues understand and adopt new systems and ways of working. Build practical experience that supports progression into systems, applications, or platform-focused roles. Company Benefits Company pension Life assurance Free company products Free on-site parking Food, retail, holidays, cinema, and gyms discounts Wellness programmes, including Employee Assistance Program and OnDemand GP service Free early access to pay scheme Salary sacrifice schemes Employee referral scheme Essential Skills What we're looking for: Experience supporting or working with business applications such as ERP, WMS, or operational systems. Practical experience is valued as much as technical proficiency. You could possess a background in a functional subject matter, or be a key user in a warehousing, supply chain or manufacturing environment. Understanding of ERP platforms such as SAP, Microsoft Business Central, Oracle etc. or familiarity with warehouse, logistics, or manufacturing systems would be advantageous. Clear communication and the ability to work effectively with both technical and non-technical stakeholders, building and developing strong relationships. DEI Statement At Northwood, we are committed to fostering an inclusive and diverse environment where everyone is welcomed and respected. We strive to promote a workplace that celebrates diversity and encourages individuals to express their opinions and beliefs. We are dedicated to providing equal opportunities for all.