Job Title: Customer Relationship Manager (CRM)
Department: Client and Lead Services / Customer Success
Reports To: Head of Business Development
Location: Remote
Employment Type: Full-Time
About Trireme Trading: Trireme Trading is a leading quantitative hedge fund in the cryptocurrency space, utilising high-frequency trading techniques to deliver exceptional Market Making services. We partner with groundbreaking cryptocurrency projects globally, operating seamlessly across on- and off-chain exchanges.
Role Description:
We are seeking an experienced and motivated Customer Relationship Manager (CRM) to join our team. The CRM will be responsible for cultivating and maintaining relationships with Trireme’s inbound leads and existing clients, ensuring their satisfaction, retention, and engagement with our services. The CRM will also manage and track inbound leads and prospects, maintain high retention, and support the Business Development team with scheduling meetings.
Key Responsibilities:
* Client Relationship Management: Serve as the dedicated liaison for a portfolio of clients and inbound leads across Telegram and Email.
* Strategic Engagement: Develop and execute customized engagement strategies to retain lead interest.
* Call Scheduling: Monitor Telegram chats to ensure communication continuity and support the Business Development team in organizing and scheduling meetings with clients and prospects.
* Tracking & Reporting: Maintain comprehensive records of client interactions and report on relationship status using CRM tools.
Key Traits and Qualities:
* Client-Centric Mindset: Demonstrates a deep commitment to understanding and serving client needs with a proactive, solution-oriented approach.
* Excellent verbal and written communication skills.
* Highly organized: Able to consolidate, track, and manage tasks and conversations effectively.
* Ability to manage multiple accounts and priorities in a fast-paced environment.
* Resilience and Adaptability: Thrives in dynamic settings, adapts to change, and maintains composure under pressure.
* Collaboration-Oriented: Works effectively across departments, fostering shared success.
Nice To Haves:
* Previous experience in crypto
* Visual/Graphic Design skills and proficiency in design tools
To apply, please submit your resume and a cover letter outlining your experience and suitability for this role.
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