Overview
Allstaff Office Division are delighted to bring to the market the role of Customer Service Advisor for a company based in East Kilbride. They are a small, friendly team looking for the right person to fit in and grow with them. This role is fully on site and is 25 hours over day days. The hours and days to be worked are flexible.
Job Purpose
To provide efficient administrative and customer support within the organisation, ensuring that all customer enquiries, orders, and communications are handled professionally, accurately, and promptly. The role supports both the customer service and operations personnel, to maintain high levels of customer satisfaction.
Responsibilities
* Act as the first point of contact for customers via phone, email, and live chat.
* Process customer orders, quotations, and returns accurately and efficiently.
* Maintain and update customer records in CRM and database systems.
* Liaise with internal staff (sales, logistics, accounts, etc.) to resolve queries.
* Track deliveries, handle complaints, and follow up to ensure timely resolution.
* Prepare and send out invoices, statements, and correspondence as required.
* Support the management with administrative duties, including filing, reporting, and documentation.
* Assist in improving customer service processes and systems.
* Ensure compliance with company policies and GDPR regulations.
* Coordinate the stock and ensure timely supply of product samples to customers.
Skills and Qualities
* Excellent communication and interpersonal skills.
* Strong organisational skills and attention to detail.
* Proficient in Microsoft Office (Word, Excel, Outlook).
* Experience with CRM or ERP systems preferred.
* Ability to multitask and prioritise under pressure.
* Positive, friendly attitude, team player, and customer-focused mindset.
Qualifications and Experience
* Previous experience in a customer service or administrative role is preferred.
* Experience in Import/Export of products would be useful, but not essential.
* National 5s (or equivalent) in English and Maths required, further education desirable.
* Experience in the window blinds, warehousing & distribution is an advantage.
Salary: £16,800 to £18,700 pro rata for 25 hours per week, depending on experience.
Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using software solution providers and back-office support.
Job Type
Contract
Benefits
* Company events
* Discounted or free food
* On-site parking
* Work Location: In person
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