Hire Monitoring Claims Handler
Role Purpose:
This exciting opportunity to work for a dynamic, fast-moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work. The company have been established for over 27 years and are currently going through a period of significant growth and because of this are looking to recruit for a Hire Monitoring Claims handler to join the team.
* Manage a portfolio of customer accounts, providing customer care throughout long-term customer relationships.
* Obtain updates on customer files from third-party insurers, repairing garages and engineers, ensuring the customer is always kept up to date.
* Follow up any issues with relevant investigations and agreed protocol and be relied upon to make informed judgements to minimise impact to the business.
* Liaise and network with a variety of internal and external sources including business seniors and solicitors.
* Adhere to industry guidelines to mitigate losses and ensure recovery of business costs.
* Use a variety of resources to investigate key factors such as causation, accident-related damage, and fraudulent behaviour.
* Making commercial decisions for the benefit of the business.
Key Skills and Knowledge
1. T...