One YMCA is seeking a compassionate and capable Out of Hours Manager to lead our essential overnight services. In this pivotal role, you’ll ensure that residents receive consistent, high-quality support during evenings and nights—times when traditional services are unavailable and when many individuals feel most vulnerable. Your leadership will help create a safe, responsive, and supportive environment that truly makes a difference Location: This hybrid role involves overseeing our housing sites across Hertfordshire, Buckinghamshire, and Bedfordshire, with the expectation that you will be regularly available on-site as needed Hours: This is a night role and you’ll be expected to work between the hours of 10:00 PM – 7:00 AM What You’ll Be Doing • Lead the delivery of One YMCA’s overnight housing services between 10:00 PM and 7:00 AM • Manage night operations across multiple sites, ensuring consistent and high-quality support for residents • Supervise and support night staff, maintaining staffing levels and coordinating nightly tasks • Act as the Designated Safeguarding Lead for Out of Hours, ensuring timely and accurate recording, referral, and escalation of concerns • Ensure smooth handovers between shifts and maintain clear communication with day teams • Respond confidently to emergencies and contribute to crisis management and service development • Promote continuous improvement and uphold service standards during out-of-hours periods Does this role sound like the perfect fit for you? If so, we encourage you to download the full job description below and submit your application without delay - we’ll be interviewing on a rolling basis Why Join Us? At One YMCA, we believe that every hour matters - especially the ones when others are asleep. You’ll be part of a committed, values-driven organisation that supports vulnerable individuals to build better futures. We offer: • A supportive team environment • Opportunities for training and development • Access to health and wellbeing resources • Competitive benefits and pension contributions Additional Information • Due to the nature of the role, flexibility and travel between sites may be required Be the difference when it matters most. Apply now and help us provide hope and support through the night. As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process. At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities. This is a Full Time role.Hours per week: 42.5Working Pattern: 10PM - 7AM / Monday-Sunday / Hours to be discussed at Interview