About the Role Join Christie Group as a Customer Support Specialist and play a vital role in delivering exceptional service from the comfort of your home. This position offers an exciting opportunity to engage with customers, resolve inquiries efficiently, and contribute to a positive brand experience. If you are passionate about helping others and thrive in a remote work environment, this role is for you. Key Objectives Provide timely and accurate assistance to customers via phone, email, and chat. Resolve customer issues with professionalism and empathy. Maintain thorough knowledge of company products, services, and policies. Contribute to continuous improvement of customer support processes. Responsibilities Respond promptly to customer inquiries and provide clear, helpful information. Handle complaints and troubleshoot problems to ensure customer satisfaction. Document interactions and update customer records accurately in the CRM system. Collaborate with internal teams to escalate and resolve complex issues. Stay informed about product updates, promotions, and company announcements. Meet or exceed performance metrics related to customer satisfaction and response times. Requirements High school diploma or equivalent; associate or bachelor’s degree preferred. Proven experience in customer support, call center, or related roles. Excellent verbal and written communication skills in English. Strong problem-solving abilities and attention to detail. Comfortable using computers, CRM software, and remote communication tools. Ability to work independently in a home office environment with reliable internet access. Flexible schedule availability, including occasional evenings or weekends as needed. Benefits Work from home with a flexible schedule that supports work-life balance. Comprehensive training and ongoing professional development. Competitive compensation with performance-based incentives. Supportive team culture focused on growth and collaboration. Access to employee wellness programs and resources.