Job Description
Join this local engineering organisation as their next service desk administrator!
Company Overview
Our client is a large private-sector organisation based in Mallusk that provides support to a large public-sector organisation.
Role Overview
In this role, you will work as a helpdesk administrator, supporting clients via telephone and email, managing maintenance calls, and coordinating site projects.
Working Hours
8:30-5:00 (with flexibility).
Main Responsibilities
1. Coordinate site construction projects, ensuring timely and effective execution.
2. Manage engineer diaries for optimal project coverage.
3. Handle incoming calls, record and manage them efficiently.
4. Provide support to clients through telephone and email communication.
5. Log, assign, and process maintenance calls promptly.
6. Complete operative paperwork and close calls for payment processing.
7. Respond within agreed timeframes and service levels.
8. Support cross-training of team members for contract coverage.
9. Perform routine administrative tasks.
10. Liaise with key stakeholders and clients.
Minimum Requirements
* At least 1 year's experience in an office environment (service/help desk experience preferred).
* 5 GCSEs including English and Maths.
* Proficiency in Microsoft Office.
* Proactive, able to work independently.
* Strong customer focus and professionalism.
* Excellent organizational and communication skills.
* Adaptable, flexible, with a positive attitude.
* Ability to multitask and handle a high volume of calls.
* Trustworthy and approachable.
Benefits
* Salary of £26,000.
* Opportunity for overtime and salary increase.
* Free parking.
* Health Shield pass.
Next Steps
If interested, click 'apply now' to submit your CV or call us for more information. For a confidential discussion about your career, contact us directly.
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