Job Overview
The ultimate goal of the Corporate Client Suite Receptionist is to own the space and manage the access/egress of all visitors and contractors in accordance with the Client's defined processes.Toconduct oneself in a warm, professional and engaging manner and deliver theSignature brand standard that exceeds expectations and creates a memorable experience for all building users (visitors and colleagues). To be an active and contributing member of the Guest Services team, ready to step in and support any area at any time and go above and beyond expectations.
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o To ensure all visitors are appraised of emergency evacuation procedures and made aware of where to enter and leave the Client's premises by way of the designated access points
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o To positively identify all visitors and contractors before granting access and checking them in
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o To be highly visible, always available and the "go to" person for queries
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o To be immaculately groomed, approachable, and helpful always
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o To deliver a 5* hotel concierge style experience in the lobby area by hosting and delivering a personalised experience
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o To handle special requests including preferences for colleague's and visitor's time on site, as well as show intuition and empathy in all kinds of situations
Main Duties
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o Operate under a "How Can I Help" mindset
* Deliver an experience that is professional, friendly and attentive always
* To anticipate the needs of visitors and colleagues
* To proactively look out for building issues, ensuing a swift resolution
* Proactively manage queues, striving to make the arrival or departure process as efficient as possible
* Be the face of the facilities team by providing tangible service that is visible and easily accessible
* Greet and acknowledge all visitors and colleagues in the lobby areas as they arrive/depart/pass by, ensuring they receive exceptional service
* Always conduct oneself in a professional manner, adhering to established standards of conduct, department procedures and policies
What we are looking for
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o 1 to 2 years' of comparable experience in high end hotels, members clubs, airlines, corporate workplaces, or tourism and hospitality
* Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
* Immaculate grooming, personal presentation and sense of style
* Comfortable with wearable and mobile tech (radios, headsets, tablets)
* Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
* Must be highly proficient in Outlook, Word, Teams, and Chrome
* Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
* Essential to be able to process large volume of queries across multiple platforms
* Core skills required: Accountability and responsibility, personal organisation, prioritisation, initiative, engaging with the customer, communication, adaptability, attention to detail