Infrastructure Engineer - 3rd Line Support
Location: Brandesburton
Salary: £40-45k plus package
Benefits: Company Bonus Scheme, 14% Pension, 25 Days Holiday + Bank Holidays
Contract: Permanent, Full-Time
Reports to: IT Infrastructure & Security Manager
About the Company
Be part of a leading force in offsite construction, delivering innovative modular building solutions across sectors such as healthcare, education, commercial, and infrastructure. Renowned for quality, speed, and sustainability, the company is shaping the future of modern construction through smarter, more efficient building methods. Hybrid working is an option, working 2 days from home and 3 days from the office.
As the business continues to grow, significant investment is being made into modern, scalable technology solutions that underpin operations across multiple sites. You'll join a collaborative IT team committed to innovation, system resilience, and continuous improvement, playing a key role in ensuring the organisation's infrastructure supports both current demands and future expansion.
Purpose of the Role
The Infrastructure Engineer will provide expert technical leadership across the IT estate, delivering 3rd line support for key systems, services, and users. Working to ITIL principles, the postholder will maintain and optimise all infrastructure, proactively identify improvements, and ensure availability, reliability, security, and scalability of systems to support current and future business needs.
As the organisation continues to expand, this role is critical in ensuring that technical capacity and system performance evolve in line with business growth, with a strong focus on stability, recoverability, and long-term infrastructure strategy.
Experience, Qualifications & Training Required (Essential)
* Excellent technical knowledge across Networking, Cloud & Hosting Technologies, Domain Services, Server Operating Systems, Storage, Virtualisation, Database Technologies, Endpoint Protection, and the Microsoft 365 stack
* Strong experience with cloud-based mail archiving (e.g. Mimecast)
* In-depth knowledge of Hybrid Backup and Recovery solutions
* Strong experience with Azure Cloud Infrastructure
* Proficient in Exchange, SQL Server, SharePoint
* Excellent communication skills with the ability to explain complex technical topics clearly
* Strong analytical and problem‑solving skills
* Good understanding of vendor licensing models
* Experience in disaster recovery planning/testing
* Ability to work under pressure and meet tight deadlines
* Full UK driving licence
Desirable
* Bachelor's degree in IT, Computer Science, or related field
* Experience with IFS Apps 10
* Database Administration (Oracle / SQL Server)
* Disaster Recovery technologies/methodologies
* Oracle E-Business Suite
* PowerShell scripting
* DevOps experience
Key Responsibilities
* Oversee the management of all existing IT infrastructure including networks and promote a Continuous Improvement strategy
* Oversee key cloud infrastructure and the virtual server environment
* Manage Windows and *Nix server estates, including setup, configuration, preventative maintenance, and capacity planning
* Administer and maintain email and messaging systems
* Maintain and optimise the backup and recovery environment
* Develop and maintain documentation in line with ITIL requirements and the CMDB
* Manage and maintain Oracle and SQL databases, ensuring performance, availability, and data integrity through patching, backups, tuning, and monitoring
* Contribute to proactive infrastructure management to maximise system uptime
* Support application management, including configuration and upgrades
* Ensure security systems and measures remain appropriate to the threat landscape; collaborate with relevant teams to resolve vulnerabilities
* Support the company's Disaster Recovery infrastructure alongside the Business Continuity & Emergency Recovery Team
* Assist in automating infrastructure tasks and supporting the deployment of new systems and applications
Interested? Contact James Shepherd for more information
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