Job Description
Reports to: Store Management
Location: Ashford
Hours: 39 Hours
Role Purpose
As a Team Leader, you are an ambassador of Moss’s Keystone Habit - Exceptional Customer Service.
You deliver results through the Moss Way, the way we do things around here. This combines:
* Spirit - the emotional energy we hire for and nurture.
* Moss Moments - the meaningful connections we create with customers.
* Moss Confidence - the expertise and assurance we bring through service.
All of this is underpinned by our Values and brought to life through our Behaviours – Think Customer, Care Passionately, Act Authentically, Adapt Boldly.
By living the Moss Way every day, you ensure outstanding customer experiences, strong commercial performance, and an engaged, motivated team.
What it takes to lead with Moss Spirit
1. Spirit is the emotional energy that powers Moss. We hire for it, grow it, and celebrate it.
2. Values are our compass, guiding decisions and actions.
3. Behaviours are how Spirit and Values come alive:
4. Think Customer - Se...